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How to create a staff roster

A useful roster balances staffing needs, availability, fair communication and applicable working-time rules.

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1. Identify coverage

Start with opening hours, busiest periods and the roles required for every shift.

2. Gather availability

Record approved leave, existing commitments and working arrangements before allocating shifts.

3. Check working-time rules

Review hours, rest periods and overtime under applicable South African law, including the BCEA where it applies. Seek professional guidance for complicated cases.

4. Publish a clear schedule

Include dates, start and end times, roles and the method for reporting changes.

5. Review and improve

Compare planned coverage with actual demand and collect feedback before the next roster.

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